SHIPPING AND RETURNS

EVERY PARCEL IS SHIPPED WITHIN 24H AFTER YOUR ORDER IS PLACED (EXCEPT ON SATURDAYS, SUNDAYS AND HOLIDAYS)

All orders are dispatched and shipped on the same day if you place your order before 11 am (except on week-ends and holidays). You'll be notified by e-mail once the parcel is shipped and you'll receive a tracking number to follow the delivery of your parcel.

SHIPMENT FEES

FREE DELIVERY TO USA AND CANADA ON ORDERS OVER $100

Home delivery within 1 to 3 days depending on location: $15 tax incl.| free over $100

For a delivery outside the EU, customs fees can be charged and are at the expense of the client, products being charged without taxes.

RETURNS ACCEPTED WITHIN 30 DAYS

You have received your articles but it does not suit you? No worries, you have 15 days from the date of receipt of your parcel to request a refund.

RETURN PROCESS

The Customer must return the Product (s) at his own expense except in the case where he has received a product presenting a manufacturing defect or not corresponding to the Customer's initial order. In this case, the Customer must contact customer service at bonjour@hov-paris.com. The return is at the customer's risk. The Product must be returned in its original packaging, in its original condition, new, accompanied by the order number, to the following address: 

HOV

320 rue, Saint Honoré

75001 Paris

France