LEGAL NOTICE AND TERMS OF SALE
- LEGAL NOTICE AND PREAMBLE
The website hov-paris.com is published by HOV PARIS, a brand of the company Achtarag SAS, whose registered office is located at 231, rue Saint Honoré, 75001 Paris. The website is hosted by Axome, 30 Rue Agricol Perdiguier, 42100 Saint-Étienne. The Director of publication of the present website www.hov-paris.com is Jean TARAKJIAN. All orders placed on the website are subject to these terms and conditions of sale. HOV reserves the right to adapt or modify these terms at any time. The version of the terms and conditions of sale applicable to any transaction is the one available online on the website www.hov-paris.com at the time of the order. All images, texts, and illustrations on this site are subject to copyright. Their reproduction, modification, or unauthorized distribution is prohibited.
Photo credits: Mouradian Virab & HOV PARIS
Video credits: Mouradian Virab
- OBJECT
These terms and conditions of sale define the rights and obligations of HOV and the Client for products presented by HOV on its website www.hov-paris.com (hereinafter referred to as “the Site”). HOV and any individual consumer visiting or purchasing through the said Site (hereinafter referred to as “the Client”).
On the Site, HOV allows the Client to order products online according to these terms and conditions.
Any order placed with HOV implies the Client’s unreserved acceptance of these terms. These terms may be modified at any time and without notice by HOV, with the applicable conditions being those in force at the date of the order by the Client.
- PRODUCTS AND COMPLIANCE
3.1. The Products offered for sale are presented on the HOV website along with a description.
3.2. The Products offered by HOV comply with applicable standards in France.
Elements such as photographs, texts, graphics, and all information and features illustrating and/or accompanying the Products are non-contractual, which the Client acknowledges.
As a result, HOV cannot be held liable for any error or omission in any of these elements or any changes made to these elements by suppliers and/or publishers.
- CLIENT OBLIGATIONS
4.1. The Client declares that they are at least 18 years old and have the legal capacity or parental authorization to place an order on the Site.
4.2. The Client agrees to provide HOV with real and necessary information for the fulfillment of the order, as requested online, including their name, first name, address, phone number, and a valid email address.
The Client is responsible for the consequences of false, inaccurate, or illicit information provided.
4.3. Once the order is placed, HOV will send the Client an email confirming the order. HOV will inform the Client of the shipment of the Products.
4.4. The Client can modify their data in the “my account” section.
- ORDER
5.1. Any order will only be validated after payment is accepted.
5.2. HOV reserves the right to cancel or refuse any order in case of a dispute with the Client over a previous order.
5.3. HOV can accept orders within the limits of available stock. It will inform the Client of the availability of the Products sold on the Site at the time of the order confirmation.
If, despite HOV's vigilance, the products are unavailable, HOV will inform the Client by email as soon as possible. The Client may then cancel their order and request a refund, if applicable, for any sums already paid.
Permanent or temporary unavailability cannot engage HOV's liability or entitle the Client to any compensation or damages.
- PRICES
6.1. Prices displayed on the Site are in euros, inclusive of all French taxes (French VAT and other applicable taxes), excluding shipping costs, order processing fees, and packaging costs.
Shipping, order processing, and packaging costs will be indicated in the Client's cart before the final order validation.
Prices may be modified at any time without notice, especially in case of tax or economic changes. Items will be billed based on the rates in effect at the time the order is registered.
- DELIVERY
7.1. Products are shipped with the delivery note to the delivery address provided by the Client when placing the order. Delivery cannot be made to hotels or PO boxes. Delivery times indicated on the website are indicative, corresponding to average processing and delivery times. To meet these times, the Client must ensure that the delivery address provided is accurate and complete (e.g., street number, building, staircase, access codes, intercom names/numbers, etc.).
In case of a delivery delay of more than 7 working days, if the product has not been shipped, the Client may cancel the order by registered letter with acknowledgment of receipt and request a refund.
If the item has been shipped before receiving the order cancellation for a delivery delay of more than 7 days, HOV will refund the item and shipping and return costs, upon receipt of the returned item, complete and in its original condition.
HOV commits to informing the Client of the progress of their order processing.
In the event of damaged packages (already opened, missing products…), the Client agrees to notify the carrier and HOV by any means within 3 days following receipt of the product.
HOV cannot be held liable for delivery delays not attributable to its actions.
- PAYMENT
Payment in full must be made at the time of the order. At no time can the amounts paid be considered as deposits or advance payments. The Client pays for their order by credit card (Visa, Eurocard/Mastercard), PayPal account, or bank transfer in accordance with this article.
For each transaction, the Client will indicate the card number, expiration date, and security code (three last digits) on the back of their card.
The communication by the Client of their bank card number constitutes authorization for HOV to debit their account to the amount of their order.
No shipment will be made against cash on delivery, regardless of the reason.
HOV retains ownership of the item until full payment of the price by the Client. Purchases are made securely. The payment solutions adopted by HOV are 100% secure. For credit card payments (Visa, Visa Electron, MasterCard), all information communicated by the Clients to HOV is strictly protected and guarantees the security of each transaction.
- PRODUCT EXCHANGES AND RETURNS
RIGHT OF WITHDRAWAL
Within thirty (15) days of receiving their order, the Client may request to return or exchange the Product(s) to HOV.
The Client must return the Product(s) at their own expense unless they received a defective product or one that does not match the Client's initial order.
Returns or exchanges are at the Client's risk. The Product must be returned in its original packaging, in its original condition, new, accompanied by the order number, to the following address:
HOV
231 rue Saint Honoré
75001 Paris
The returned Product will be exchanged or refunded within a maximum of fifteen (15) days upon receipt by HOV. In the case of a refund, it will be made by crediting the Client's bank account.
In the event of non-compliance by the Client with these conditions, especially the return or exchange conditions, HOV will not proceed with the refund of the concerned Products.
- GUARANTEES AND LIABILITY
HOV has, for all stages of access to the site, the ordering process, shipment of the package, or subsequent services, only an obligation of means. HOV cannot be held responsible for any inconvenience or damage inherent in the use of the internet, such as a service interruption, external intrusion, or the presence of computer viruses, or any event qualified as force majeure, according to law and jurisprudence.
- INTELLECTUAL PROPERTY
In no case is the Client authorized to download or modify all or part of the Site, and especially its content (products listed, descriptions, images, videos…).
This Site or any part of this Site must not be reproduced, copied, sold, or exploited for commercial reasons without HOV's express and written authorization.
In general, all copyrights, trademarks, and other distinctive signs and ownership or intellectual property rights appearing on the Site will remain the full property of HOV.
The Client is required to respect intellectual property rights and may not use the trademarks appearing on the Site and the Products, if applicable, or register a trademark that would harm the rights holder unless contractually otherwise stipulated.
The same applies to any other intellectual property rights.
- WARRANTIES AND RESPONSIBILITIES
HOV is committed to using Clients' confidential information only for the operation of its Site.
To ensure the proper execution of the order, personal data collected will undergo data processing, and the Client acknowledges being aware of this.
In this regard, the information concerning the Client may be communicated to HOV's technical service providers.
Moreover, HOV may use technical means to obtain non-personal information about internet users to improve the functionality of the Site, for example, by tracking the number of visitors to certain pages.
In accordance with the law of January 6, 1978, amended by the law of August 6, 2004, the Client has the right to access and rectify personal data concerning them in HOV's files. Any request must be sent by email to: contact@hov-paris.com or by mail to the following address: HOV, 320 rue Saint Honoré, 75001